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Error Messages
This article lists and explains the most common AnyDesk errors and status messages that may occur.
Error Messages
This message is shown if the client is not able to connect to the AnyDesk server. For Cloud versions of AnyDesk, please make sure that the host device has an active internet connection and that all device and network-level security solutions have been configured to allow access to our servers. For more information, please see Firewall.
For On-Premises versions of AnyDesk, please ensure that the host device is able to connect to your On-Premises server.
Another potential issue could be an incorrectly configured system time on the host device which could lead to certificate validation issues. In this case, we would highly recommend that you synchronize the system time through an online time server.
This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please see Disconnecting Sessions.
Status Messages
| Could not log in to the remote computer. AnyDesk’s window must be open on the remote computer in order to connect. | Interactive Access must be configured on the remote computer to always show a connection request. |
| The session was interrupted on the remote side. Please wait while AnyDesk is trying to restore the session. | Connection reset after some time due to an improperly configured firewall. Please see Disconnecting Sessions. |
| The network connection was closed unexpectedly. | Connection reset after some time due to an improperly configured firewall. Please see Disconnecting Sessions. |
| The Session was denied due to the access control settings of the remote computer. | Your ID is not whitelisted in the ACL (Access Control List) of the remote client. |
| Your license does not allow more sessions. Please close other sessions or contact sales to obtain an upgrade. | This message is displayed in case the session limit of your license has been reached. In some rare cases sessions are not terminated and still run in the background. If that is the case, you can terminate the session in your customer portal on my.anydesk.com. |
| The session has ended. Status: desk_rt_27 | This message is displayed if the session has been automatically disconnected due to inactivity. This message is only displayed if the remote device is using AnyDesk 6.1.0 for Windows or newer and the connecting device is not using AnyDesk 6.1.0 for Windows or newer. |
How to Fix AnyDesk of Display_Server_Not_Supported Error for Ubuntu 22.04
2. Configure login password. This password is “P@ssw0rd”.
echo "P@ssw0rd" | sudo anydesk --set-password
3. Configure GDM config. Please unmask:
sudo vim /etc/gdm3/custom.conf
# GDM configuration storage
#
# See /usr/share/gdm/gdm.schemas for a list of available options.
[daemon]
# Uncomment the line below to force the login screen to use Xorg
WaylandEnable=false
# Enabling automatic login
AutomaticLoginEnable = true
AutomaticLogin = $USERNAME
# Enabling timed login
# TimedLoginEnable = true
# TimedLogin = user1
# TimedLoginDelay = 10
[security]
[xdmcp]
[chooser]
[debug]
# Uncomment the line below to turn on debugging
# More verbose logs
# Additionally lets the X server dump core if it crashes
#Enable=true
4. Reboot your Ubuntu 22.04.
Firewall
AnyDesk clients use the TCP-Ports 80, 443, and 6568 to establish connections. It is however sufficient if just one of these is opened.
AnyDesk’s “Discovery” feature uses a free port in the range of 50001–50003 and the IP 239.255.102.18 as default values for communication.
It can be necessary to whitelist AnyDesk for firewalls or other network traffic monitoring software, by making an exception for: “*.net.anydesk.com“
Windows Firewall
When AnyDesk is run in portable mode (uninstalled), initiating the first connection on the client will prompt the user to allow AnyDesk through the Windows firewall.
Note: Disabling the “TCP-Listening Port” in the custom client generator on my.AnyDesk.com prevents this prompt.
However, this may hinder AnyDesk’s ability to establish direct connections.
After “Change settings” is activated, the checkmarks for AnyDesk can be set as the screenshot shows.
Hardware/Company Firewall
In the case of an external hardware firewall such as those found in routers, it is possible AnyDesk will have to be whitelisted for certain scans like “HTTPS Scanning” or “Deep Packet Inspection”. Please note that these can have different names depending on the manufacturer.
These scans can sometimes interfere with AnyDesk’s secured TLS signal, causing the connection to drop periodically